Respond quickly to customer needs.

Automatically route calls to the right person, whether they’re in the office or on the road. Employees don’t have to wait by the phone, and all callers and customers receive the same VIP treatment, every time.

• See caller details with screen pop-ups.
• Specify callers who can ring you directly, bypassing the receptionist.
• Integrates easily with Microsoft Office Outlook® contacts.
• Voice-enabled Automated Receptionist manages common requests and increased call volume smoothly
and professionally.
• Monitor and maximize customer service with the call history function, an upgrade included in Response Point Service Pack 1 (SP1).

Reach customers and colleagues easily—from almost anywhere.

Take and make customer calls away from the office. Calls can be automatically routed on a Voice-over Internet Protocol (VoIP) line, helping you avoid exorbitant long-distance rates.

• Route calls to the right employees whether they’re in the office or on the road.
• Send voicemail to e-mail for easy access.
• Ring all the phones in a particular department for quick access.
• SP1’s click to call feature makes it easy to find and connect with all contacts.

Add new phones and users quickly.

An average PC user can add and manage up to 50 users—with no special phone training or additional license fees.

• Add and change users with a few mouse clicks.
• Adjust staffing peaks and valleys flexibly.
• Session Initiation Protocol (SIP) trunking, included in SP1, helps streamline the setup process with VoIP service providers.
• Move office locations with minimal interruption in customer service.